What Information We Collect
The types of information that we collect fall under two general categories: personally identifiable information (“PII”) and non-personally identifiable information (“non-PII”). PII consists of any information that can be used to specifically identify you as an individual, whereas non-PII consists of aggregate information or any information that does not reveal your identity. The following sections describe how your PII and non-PII are collected by us, and how we use such information.
How we collect and use information
Log Files. Any time you visit any of our websites, our servers automatically gather information from your browser (such as your IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, number of clicks, etc.) to analyze trends, administer the site, prevent fraud, track visitor movement in the aggregate, and gather broad demographic information. For example, we may log your IP address for system administration purposes. IP addresses are logged to track a User’s session. This gives us an idea of which parts of our site Users are visiting. We do not share the log files externally.
Web Beacons. “Web beacons” (also known as “clear gifs” and “pixel tags”) are small transparent graphic images that are often used in conjunction with cookies in order to further personalize our website for our Users and to collect a limited set of information about our visitors. We may also use web beacons in email communications in order to understand the behavior of our customers. We do not link the web beacons to any PII.
Information About You. When you register or subscribe to any of our services, we collect a wide variety of information about you. Whether you are an Employer or Employee, you provide us with answers to our proprietary questionnaire, and we use your answers to match you with the opposite party that would best fit your employment needs. All information from an Employee profile will be viewable by all Employers who have account access except by the Users with which you specifically designate you do not want your information shared. To block specific Users, you will enter the User’s office phone number in the question in the field, “Optional: Enter the phone number of any practices/companies you do not want to be matched with.” Employers will have all information listed in their practice profiles available to be viewed by any User with an Employee profile except for Benefits, Buying Groups, EHR Systems, Long-term Goals, Frame Brands, Lens Brands, Average Frame / Lens Sale. If an Employer chooses to be “Private,” the same settings will apply however all identification markers (including name of practice, address of practice, and contact information) will be hidden.
Purchase Information. To process purchases, we may require your name, address, phone number, email address and credit card information. Such information is used primarily to process your order or as otherwise described herein. Credit card transactions are processed through industry standard Secure Socket Layer (SSL) and/or strong encryption (3DES) by a third party, which only uses your information for that purpose.
E-mails and Telephone Calls. We require an e-mail address from you when you register for our services. We use your e-mail for authentication, transactional (e.g. order confirmation, refund and renewal processing, notifying of matches for our job matching service), and promotional (e.g. newsletters, new product offerings, special discounts, event notifications, special third-party offers) purposes. E-mail messages we send you may contain code that enables our database to track your usage of the e-mails, including whether the e-mail was opened and what links (if any) were clicked. If you would rather not receive promotional e-mails from us, please see the section below labeled “Choice/Opt-Out”. We reserve the right to send you certain communications relating to the CovalentCareers services, such as service announcements and administrative messages, without offering you the opportunity to opt out of receiving them. We may also contact you by telephone or text message (including to any wireless number you may provide to us) solely in connection with CovalentCareers services. If you would rather not receive telephone calls or text messages from us, you may change or delete your number from your account preferences page(s), or ask to be removed from our contact list if you receive a call or text message from us. If you are an Employer however, we do require a phone number linked to your profile to continue to use our service so that we may provide better customer service to you. We fully comply with the requirements of the U.S. CAN-SPAM Act.
Demographic Data. Demographic data is also collected at our site. We use this data to tailor our visitors’ experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences. Some of this information may be shared with advertisers on a non-personally identifiable basis.
Online Survey Data. We may periodically conduct voluntary member surveys. We encourage our members to participate in such surveys because they provide us with important information regarding the improvement of our services. You may also volunteer for certain surveys that we may offer to our Users, and any additional rules regarding the conduct of such surveys will be disclosed to you prior to your participation. We do not link the survey responses to any PII, and all responses are anonymous.
Use for Research. In addition to the uses outlined above, by using our site, you agree to allow us to anonymously use your non-PII and your user experiences to continue our research into successful employment.
Mobile Device Additional Terms
Mobile Analytics. We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any PII you submit within the mobile application.
Mobile Device. If you use a mobile device to access our site or download any of our applications, we may collect device information (such as your mobile device ID, model and manufacturer), operating system and version information, IP address, and geo-locational information.
Push Notifications. We send you push notifications if you choose to receive them for notifying you of matches for our job matching service, letting you know when someone has sent you a message, or for other service-related matters. If you wish to opt-out from receiving these types of communications you may turn them off at the device level.
Disclosure of Your Information
Disclosure to Your Job Matches. As an integral part of providing the CovalentCareers service, we will disclose your profile information to your matches. Photos and other profile information posted by you will be available to subscribers that are matched with you. We may also make features available enabling your matches to share your profile information, including photos, with members of their social network(s). Specifics regarding information available to your matches is described under the heading “Information about you”
Disclosure by Law. You acknowledge and agree that we may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to: (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); (2) protect or defend CovalentCareers, or a third party’s, rights or property; or (3) protect someone’s health or safety, such as when harm or violence against any person (including you) is threatened.
Disclosure to Trusted Third Parties by Us. We may share your non-PII with third parties, but not in a manner that would reveal your identity. We may share your PII, sometimes in conjunction with your non-PII, with service providers that may be associated with us to perform functions on our behalf. For example, outsourced customer care agents or technology assistants may need access to your information to perform services for you. Your information will be treated as private and confidential by such service providers and not used for any other purpose than we authorize. In addition, from time to time, we may share PII (such as e-mail or mailing address) about our User base with carefully selected third parties, so they can offer goods and services that we believe may be of interest to our Users. If you do not wish to receive offers from our trusted partners, you can change your e-mail preferences at any time by following the steps outlined in the “Choice/Opt-Out” section below.
Search Engine. Some portions of your profile may be available to search engine crawlers and therefore may appear in internet search results, but no PII (e.g. last name, photos) will be included in such search results. Because your submissions to the Bio, and other open ended question sections of your profile may be publicly available, we strongly encourage you not to disclose PII or contact information in such areas of your profile.
Information Transferred as a Result of Sale of Business. As we develop our business, we may buy or sell assets and, depending on the transaction, your PII may be one of the transferred assets. In the event that we are acquired by another company, your PII may be part of the assets transferred to the acquiring party. If this occurs, you will be notified if there are any material changes to the way your PII is collected or used.
We may use third-party advertising agencies or other service providers to serve ads on our website on behalf of CovalentCareers or third-party advertisers (e.g. retailers of goods or services). These companies may employ cookies and web beacons to measure advertising effectiveness. Any information that these third parties collect via cookies and web beacons is completely anonymous.
Third Parties, with whom we partner to display advertising based upon your web browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies.
We employ physical, electronic, and managerial procedures to safeguard the security and integrity of PII, non-PII, and all other information stored in our database. CovalentCareers uses payment services provided by Stripe.com to process payments. Stripe is certified to PCI Service Provider Level 1. Please visit the Stripe.com security page for a detailed explanation of Stripe security.
We will exercise reasonable care in providing secure transmission of information between your computer and our servers, but given that no information transmitted over the Internet can be guaranteed 100% secure, we cannot ensure or warrant the security of any information transmitted to us over the Internet and hence accept no liability for any unintentional disclosure.
Links to or Access from Other Sites
Do Not Track
In the event CovalentCareers receives a “do not track” notification with respect to any User, CovalentCareers will cease tracking that User’s PII and non-PII.
Updating Your Information
CovalentCareers provides Users the following options for changing and modifying information previously submitted, including deletion of your personal information. Users have the ability to modify their profiles or job listing(s) in all areas either directly through the website or by notifying us directly.
For any services where you have an account page, you may change your credit card (if applicable), email address, password and other information from the account settings or preferences page.
Permissions to edit information may vary and may update frequently. The most recent updates may not be reflected within this document.
Contacting the Website