Keeping optometric staff happy, whether it's your ODs, opticians, ophthalmic technicians, or receptionists, is not easy.
The key is to get to know your staff.
When you finish a patient, are you running to finish charts or are you talking with staff and connecting with them?
Support your staff when they have a bad day.
What is happening behind the scenes when one of your staff members is having a bad day? You should try to recognize these situations and be there when your staff is in need.
Is every staff member pulling equal weight?
What about if a staff member isn't pulling their weight? Are you having regular meetings to make sure that everyone is treating their time at your practice as a team?
Ideas to support your staff.
One thing you can do is team building activities. Whether this is in big groups or small one-on-ones. Take them out to lunch, a sports game, or even to a local community event. Sure this costs money up front, but it will build your team morale. This will have a major ROI, one that is hard to measure, but still important.
