Tag Archives: leadership

My Year Without a Vacation


When I had the opportunity to take my first clinic director job, I was very excited. It had been something I had been planning for my career and had been working toward as well. I never planned that my first year as a director would eventually be known as “my …

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Three ways to improve patient satisfaction without driving your staff nuts


Clinicians relive the same “improve patient satisfaction” training scenario over and over. The clinicians get called into a meeting to discuss how to improve patient satisfaction. Sometimes, the meeting involves a manager giving pointers on how to provide good customer service. Other times, employers will pay big money to have …

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Ben Gaddie OD – Importance of Motivation and Leadership as an Optometrist

VIDEO: Ben Gaddie OD, FAAO – Importance of Having Motivation as an Optometrist Voted one of the most influential doctors in the past 50 Years by Optometric Management, Dr. Ben Gaddie has revolutionized the way that optometrists practice medical eye care. With 4 Vision Source practices in Kentucky, Dr. Gaddie delivers …

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